< Back to Help Main

Employer Help/FAQs: General FAQs

Can I install JobScore on my own server?

Sorry, we don't offer an installable version of JobScore. JobScore is only available over the web. We maintain the servers, security and updates so you don't have to.

I’m a third party recruiter (agency) -- can I use JobScore?

Sorry, not at this time. For now JobScore is focused on building a direct employer-to-employer resume exchange.  If you work as a bounty-based recruiter (working on a percentage of annual salary fee schedule), you can’t participate.  However, if you perform the recruitment function on an hourly or project basis (recruitment outsourcing services where you manage the customer's internal pipeline) we’d love to have you on board.  To learn more about special features we have for RPOs, please email us.

A good rule of thumb about whether you can use JobScore is whether you manage a company's internal pipeline - i.e. the candidates who respond from the firm's careers site and apply to their direct postings on job boards. If you are managing internal pipeline, jobscore is for you. If you aren't, we're sorry but you can't participate at this time.

I am a recruitment process outsourcer (RPO), can I use JobScore?

Yes, absolutely! Anyone who runs the recruitment process for an employer can use JobScore - and we have several RPO customers already. If you have questions about how you can use JobScore can to power your engagements, please email us.

I'm a contract recruiter, can I use JobScore?

Absolutely! Contract recruiters make ideal customers and evangelists, and some of our most active users are contract recruiters. We've even built features specifically for contract recruiters that allow them to connect multiple JobScore accounts. Please email us for details.

I'm in HR and recruiting is only part of my job, can I use JobScore?

Yes! You will love JobScore: We eliminate busywork, and our self-service orientation empowers your hiring managers to do a better job of sourcing candidates on their own.

Is phone support available if I have problems?

Absolutely. Call us at 415-904-9900 -- if we're around, we'll answer and help as best we can. The best and fastest way to get answers, however, is to e-mail us at support@jobscore.com: we read every e-mail ourselves and respond as fast as we can.

Can you customize JobScore for my business needs?

JobScore is highly customizable. if you have administrative privileges for your account, you can customize JobScore to your business needs yourself. You can:

  • Create your own workflow & task categories
  • Add as many users, locations and departments as you need
  • Customize the appearance of your careers site with your own logo and colors.

However, we can't add custom features just for your specific business needs. Because JobScore is web-based software, we focus on creating features needed by every employer on the platform. That said ... we want to hear your suggestions for JobScore! Please post feature requests in the JobScore Forums, and if you want to see your requests built sooner than later, ask your friends to request the feature as well... we are guilty of catering to the needs of the many.

How much does it cost to use JobScore?

It's possible to use JobScore for free, but there are three things we charge for:

  • Subscription: If you don't want to share resumes, you'll need to sign up for one of our SUBSCRIBE plans - for which we charge a monthly fee.
  • Credits: If you want to contact more recommended candidates than you share, you'll have to buy credits. Credit prices are listed here.
  • Job Postings: We make it easy for you to purchase job postings for most major job boards (i.e. Monster, Careerbuilder, Craigslist) through JobScore. You are only charged when you choose to post. Job posting prices are listed here.

There are no additional or hidden signup, termination or support fees: what's shown is the entire price. We don't have any salespeople here at JobScore, so if you want to use the service, just sign up and get started. Still have questions? Check out the online JobScore demo or just email questions to support@jobscore.com

Is JobScore available in other languages?

Today JobScore is only available in English. We may consider translating JobScore into other languages later. There are some overseas employers that use JobScore, but be aware that at this time we don't support syndication to non-US Job Boards, and our resume parsing engine is not optimized to handle foreign languages.

Can I export my data from JobScore if I decide to leave later?

Yes.  Just e-mail support@jobscore.com and ask for a copy of your resumes. We'll send you a folder with a copy of all of the resumes in your account in a few business days.

How do I close my account?

Instructions on closing your account are on your Edit Account Information page.

What are the system requirements to use JobScore?

All you need is a computer with internet access and a modern web browser. We test JobScore to work with Internet Explorer, Mozilla Firefox, and Safari on both PCs and Macs.

 

If you can't find what you are looking for here, please feel free to e-mail us at support@jobscore.com or drop us a call at 415-904-9900. Please post suggestions for additional help topics in the JobScore Forums.