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Employer Help/FAQs: Managing Your Account

How do I request referrals from my LinkedIn contacts?

Here at JobScore we use the Plaxo Address Book widget. There are two ways to sync LinkedIn with your Plaxo address book so you can email these people about your jobs:

  1. Use the “find people you know” feature to add your LinkedIn contacts to Plaxo.
    1. If you don’t currently use Plaxo, sign up and follow the instructions here.
    2. After you are signed up please visit http://pulse.plaxo.com/pulse/import
    3. Click on LinkedIn, sign in, and then add your contacts to Plaxo.
    4. Your contacts will show up the next time you click on the Plaxo Widget from inside JobScore.
  2. If you want to keep LinkedIn and Plaxo in sync, sign up for Plaxo Premium ($49.95 / year) - if you don’t, you’ll have to repeat the steps above each time you want to move your new contacts LinkedIn contacts into Plaxo.

We've been in communication with LinkedIn for some time now about making it easier for you to notify your linkedin connections about your jobs, but haven't come up with a good solution yet. Please let them know how important this is to you by sending them a feature request here.

I'm a contract recruiter - how do I link two different JobScore employer accounts together?

For now, please contact us if you want to link multiple accounts together.  We have to do this manually and typically get it done within one business day.  If you already have a JobScore account and want to provision a new account for a new customer, please contact us first before creating the new account rather than creating it first and then contacting us.

What are credits? How do I get more credits?

Each time you contact a candidate from the JobScore Network you spend 1 credit. Information on buying credits is here or if you already have an account and have administrative privileges, visit the credit manager page for all of the specifics.

How do I edit my company details?

Visit your Account Details page to make changes to your company name, website, and more. NOTE: You must be an Admin User to access this page.

Can I set up preset job defaults to save time when adding new jobs?

Yes! Visit your Job Defaults page to create defaults for job details, description, benefits and other information.

How do I create and manage job defaults?

Visit your Job Defaults page to create defaults for job details, description, benefits and other information.

How do I edit my list of locations?

Visit your Locations page to add, edit, and remove locations. NOTE: You must have at least 1 location in your account.

How do I edit my list of departments?

Visit your Departments page to add, edit, and remove departments. NOTE: You just have at least 1 department in your account.

Why do you need my billing information if I'm on the free JobScore SHARE plan?

As a JobScore SHARE customer the easiest way to drive applicants to your jobs is by posting on major job boards. We use your billing information when you choose to publish jobs to paid job boards like Craigslist or Monster. This is primarily a convenience for you, so you don't have to manually re-enter your billing information for each job board you want to post to. We also use your credit card information if you choose to purchase credits. If you are on the JobScore SHARE plan we will only charge your credit card when you choose to buy something, there are no monthly recurring charges.

How do I enter or update my billing information?

Visit your Billing Information page to add or edit credit card information.

How do I edit my profile?

Visit your Edit User page to edit your profile.

Can I delete user profiles?

Sorry, you cannot delete user profiles: you'd be losing valuable information! If you are an Admin user for your account, you can de-activate other users by visiting your Users page and clicking on the de-activate link in the actions column. When you de-activate someone they will no longer be able to log into your account, but all of their user history is preserved.

How do I add another user to my JobScore account?

Only Admin users can add users to your jobscore account. Visit your Users page to add more users to your JobScore account. There's also a link to add a user from the actions menu in the primary navigation. With JobScore you can add as many users your account as you like for no additional charge.

Can I edit the profile details for another user?

If you are an Admin user, yes.! Visit your Users page and click the user's name to access their View User page, then click 'edit' and make your changes. As an admin you can also edit other user's email alert preferences if you like - so you can make sure the right people are getting the right emails.

How do I add or remove administrative privileges for a user?

Visit the Users page and click the user's name to view their View User page, then click 'edit' in the account and contact section at the top right. You are now on the edit user page and the first attribute on the page is called "type" - you can add or remove administrative privileges using this field, switching individual users between "admin" and "user."

How do I delete another user?

You cannot delete JobScore users, but you can de-activate them. Visit your Users page and click the "deactivate" link to the right of the user's name. That user will no longer have access to your JobScore account. You can re-activate them at any time by clicking the deactivated users link at the top right of the users page and then clicking the reactivate link in the actions column in the table.

Can I delete my entire company account?

Sorry, you cannot delete your entire company account from within JobScore. There are additional details on different ways to close your account on the Edit Account page including information on how to restrict access in the future and how to export your resumes.

 

 

If you can't find what you are looking for here, please feel free to e-mail us at support@jobscore.com or drop us a call at 415-904-9900. Please post suggestions for additional help topics in the JobScore Forums.